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Returns

EXCHANGES

HOW DO I EXCHANGE AN ITEM?

Customers can initiate an exchange via our return form below!

EXCHANGES FORM

HOW LONG WILL IT TAKE TO RECEIVE MY NEW ORDER?

Simply initiate your exchange below and ship your items back to us. Once we receive your items back we will ship your new Dimples items!

 

RETURNS

WHAT CAN I RETURN?

We accept returns and exchanges postmarked back to us within 10 days from the original ship date on all products that still have the original tags, and not been cut, colored, or styled.

Eligible Products: 

  • In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
  • Must have tags attached and in original packaging.
  • Item(s) must be returned within 10 days of the original ship date of the order.

Ineligible Products:

  • Worn items or items containing any signs of wear including odor or styling product.
  • Damaged packaging or product.
  • Shampoo and conditioner items are not eligible for return if they have been removed from their original packaging.

When returning your item, you may choose from these options:

  • Store Credit - Make your next purchase easy!
  • Refund - Eligible returns will receive a refund to your payment method

HOW DO I RETURN MY ORDER?

Please fill out the following form:

RETURNS FORM 

 

REFUNDS

WHEN WILL I GET MY REFUND? 

Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account.

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